Cancellation policy & withdrawal form
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (NutraPet® Systems Deutschland GmbH, Nürtinger Straße 62, 72667 Schlaitdorf, Germany, Tel.: 49 7127 96 07 70, Email: email@example.com) by means of a clear statement (e.g., a letter sent by post or email) of your decision to revoke this contract. You can use the attached sample withdrawal form for that purpose; however it is not mandatory to do so.
In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse you for all payments that we have received from you, including delivery costs (with the exception of additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged any fees for this refund. We can refuse a refund until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Exclusion or premature termination of the right of withdrawal
The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are outside the European Union.
1) Please avoid damaging or contaminating the goods. If possible, please return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form
If you want to withdraw from the contract, please fill out this form and send it back to us.
NutraPet® Systems Deutschland GmbH
Nürtinger Straße 62
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / Received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumers(s) (must be provided on paper)
(*) Delete as appropriate