Shipping, Delivery & Payment Methods
Shipping & Delivery
Shipping Costs and Delivery Terms
The prices stated on the product pages contain statutory VAT and other price components.
We deliver to the following countries:
Germany, Belgium, Austria.
Shipping costs are clearly shown in the shopping basket system and on the order page. The flat-rate shipping fee includes statutory VAT and will be calculated during the ordering process based on the requested delivery location.
Additional costs may be charged for deliveries to countries outside the European Union. We are not responsible for these charges which are to be borne by you. These include, for example, costs for the transfer of money through credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find further information at https://ec.europa.eu/taxation_customs/customs/customs_duties/index_en.htm and on import sales tax at https://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at https://xtares.admin.ch/tares/login/loginFormFiller.do.
Shipping Costs and Information
Standard shipping is possible for the following countries. Depending on the size of your order, it will be shipped by GLS or via a forwarding agent. The shipping costs incurred can be found in the table below.
If you would like your order shipped to another country, please send us an email before ordering (order@nutravital.de), specifying the item and quantity, as well as the delivery address, country and postcode. We will let you know as soon as possible, whether we can ship your items to the requested country and – if delivery to the requested address is possible – inform you of the shipping costs, as we first have to ask our shipping partner about shipping options and costs.
Payment Methods
Unless otherwise stated in the product description, the prices indicated are total prices that include statutory VAT. Any additional delivery and shipping costs that may be incurred shall be stated separately in the respective product description.
Additional costs may be charged for deliveries to countries outside the European Union. The vendor is responsible for these charges which are to be borne by you. These include, for example, costs for the transfer of money through credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of money if the delivery is not to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
Customers will be notified of the payment option(s) in the vendor’s online shop.
If prepayment by bank transfer has been agreed, payment shall be due immediately after conclusion of the contract, unless the parties have agreed on a later due date.
If one of the payment methods offered by PayPal is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – subject to the conditions for payments without a PayPal account, available at https://www.paypal.com/uk/webapps/mpp/ua/privacywax-full.
If the payment method “PayPal direct debit” is selected, PayPal collects the invoice amount from the customer’s bank account on behalf of the seller after a SEPA direct debit mandate has been issued, but not before the deadline for pre-notification has expired. Pre-notification means any communication (e. g. invoice, policy, contract) with the customer which announces a debit via SEPA direct debit. If the direct debit is not honoured due to insufficient funds in the account or due to the indication of an incorrect bank account, or if the customer objects to the debit, even though they are not entitled to do so, the customer shall bear the fees arising from the reversal of the respective bank, if they are responsible for this.